Privacy Policy
Last updated: 9/23/2025
Hair Scan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Hair Scan.
This Privacy Policy applies to our website and our mobile application, Hair Scan (collectively, our "Service").
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
Information you provide to us directly
We may collect personal information that you provide to us when you:
- Register for an account
- Use our Service
- Contact our customer support
- Upload images for hair analysis
- Fill out a form
- Sign up for our newsletter
- Otherwise communicate with us
The personal information we collect may include:
- Name
- Email address
- Password
- Phone number (optional)
- Hair-related images and photographs
- Hair characteristics and preferences
- Any other information you choose to provide
Information we collect automatically
When you use our Service, we may automatically collect certain information about your device and usage of our Service. This information may include:
- Device information (such as your mobile device ID, model, and manufacturer)
- IP address
- Operating system
- Browser type
- Mobile network information
- Device timestamps
- App usage data
- Other diagnostic data
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service
- Process and complete transactions, and send related information including confirmations and receipts
- Analyze your hair and provide personalized recommendations
- Send technical notices, updates, security alerts, and support and administrative messages
- Respond to your comments, questions, and requests
- Communicate with you about products, services, offers, promotions, and events, and provide other news or information about Hair Scan
- Monitor and analyze trends, usage, and activities in connection with our Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Hair Scan and others
- Personalize and improve the Service and provide content or features that match user profiles or interests
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
Sharing of Your Information
We may share the information we collect in various ways, including:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
- To comply with legal obligations
- To protect the rights, property, and safety of Hair Scan, our users, and the public
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- Between and among Hair Scan and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
- With your consent or at your direction
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You have several choices regarding the use of information on our Service:
- Account Information: You may update, correct, or delete your account information at any time by logging into your account settings. If you wish to delete or deactivate your account, please email us at hairscan.app@gmail.com, but note that we may retain certain information as required by law or for legitimate business purposes.
- Marketing Communications: You can opt out of receiving promotional emails from Hair Scan by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
- Mobile Push Notifications: With your consent, we may send push notifications to your mobile device. You can deactivate these from your device's settings.
- Photos and Images: You can control what photos you upload to our Service. You may delete previously uploaded photos from within the app.
Security
Hair Scan takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at hairscan.app@gmail.com. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may modify or update this Privacy Policy from time to time, so you should review this page periodically. When we change the policy in a material manner, we will update the 'last updated' date at the top of this page and notify you that material changes have been made to the Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: hairscan.app@gmail.com